Terms of Service | Metrovolo

Acceptance of Terms

By accessing or using the Metrovolo website at metrovolo.com or any services provided by Metrovolo LLC ("Metrovolo," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you should not use our website or services. If you are entering into these terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these terms.

Description of Services

Metrovolo provides managed private AI infrastructure for professional services firms. Our services include the deployment, configuration, monitoring, updating, and support of private AI environments that run on infrastructure controlled by or dedicated to our clients. Services are delivered pursuant to individual service agreements that specify the scope, configuration, and terms applicable to each engagement.

Eligibility

Metrovolo services are intended for businesses, professional services firms, and their authorized representatives. Our services are not intended for individual consumers. By using our services, you represent that you are acting on behalf of a business entity and that you have the authority to bind that entity to these terms.

Account and Access

Clients are responsible for maintaining the security of access credentials associated with their private AI environment. This includes safeguarding login credentials, managing authorized users within your organization, and promptly notifying Metrovolo of any unauthorized access or security concerns.

You are responsible for all activity that occurs under your account and within your deployment environment. Metrovolo is not liable for any loss or damage arising from your failure to maintain the security of your access credentials.

Client Data Ownership

You retain full ownership of all data processed by your private AI environment. Metrovolo does not claim any rights to your data, documents, AI interactions, or generated outputs. Your data is yours.

We do not access, review, or use the content of your AI interactions, uploaded documents, or generated outputs for any purpose, including but not limited to model training, product development, analytics, or marketing. Your private AI environment is architecturally isolated, and data within it is not accessible to Metrovolo or any third party.

Upon termination of services, all client data within the deployment environment will be returned to the client or securely deleted at the client's direction, as described in the Termination section below.

Service Levels and Availability

Metrovolo makes reasonable efforts to ensure that your private AI environment is available and performing optimally. Our managed service includes proactive monitoring, routine maintenance, security updates, and technical support.

We will communicate planned maintenance windows in advance whenever possible. While we strive for high availability, we do not guarantee uninterrupted service and are not liable for temporary interruptions due to maintenance, updates, or circumstances beyond our reasonable control. Specific service level commitments, where applicable, are defined in individual service agreements.

Acceptable Use

You agree to use Metrovolo services only for lawful purposes and in accordance with these terms. You agree not to:

Use the services for any activity that violates applicable local, state, national, or international law or regulation
Attempt to circumvent, disable, or interfere with security features of your deployment or Metrovolo's management infrastructure
Attempt to access, probe, or test the vulnerability of other clients' environments or Metrovolo's internal systems
Use the services to develop, distribute, or deploy malware, or to conduct any form of cyberattack
Resell, sublicense, or provide access to your Metrovolo environment to third parties without prior written consent

Intellectual Property

Metrovolo's platform, management tooling, deployment processes, documentation, and any proprietary software or configurations remain the intellectual property of Metrovolo LLC. Nothing in these terms transfers ownership of Metrovolo's intellectual property to you.

Your data, documents, AI-generated outputs, and any content you create or process within your private AI environment remain your intellectual property. Metrovolo claims no ownership rights over any client content.

Fees and Payment

Metrovolo services are provided under individual service agreements. Pricing, payment terms, and billing schedules are agreed upon on a per-engagement basis and documented in your service agreement. General inquiries about pricing can be directed to info@metrovolo.com.

Unless otherwise specified in your service agreement, fees are due within 30 days of invoice. Metrovolo reserves the right to suspend services for accounts with overdue balances exceeding 60 days, after providing written notice and a reasonable opportunity to cure.

Termination

Either party may terminate services with 30 days written notice to the other party. Upon termination:

Client data within the deployment environment will be made available for export in a standard, portable format
At the client's direction, all client data will be either returned to the client or securely deleted, with written confirmation of deletion provided upon request
Access to the private AI environment will be deactivated following the data return or deletion process
Any prepaid fees for unused service periods will be refunded on a pro-rata basis, unless otherwise specified in the service agreement

Metrovolo may terminate services immediately if you materially breach these terms and fail to cure such breach within 15 days of written notice, or if continued service would violate applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, Metrovolo's total liability for any claims arising under or in connection with these terms or your use of our services shall not exceed the total fees paid by you to Metrovolo during the twelve (12) months immediately preceding the event giving rise to the claim.

In no event shall Metrovolo be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, regardless of whether such damages were foreseeable or whether Metrovolo was advised of the possibility of such damages.

Indemnification

Each party agrees to indemnify and hold harmless the other party from and against any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from the indemnifying party's breach of these terms, violation of applicable law, or negligent or willful misconduct.

You agree to indemnify Metrovolo from claims arising from your use of the services, including the content you process within your private AI environment. Metrovolo agrees to indemnify you from claims arising from our negligent provision of services or our breach of the data protection commitments described in these terms.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of laws provisions.

Dispute Resolution

In the event of any dispute arising from or relating to these terms or your use of Metrovolo services, the parties agree to first attempt to resolve the dispute through good faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, either party may initiate binding arbitration administered in Harris County, Texas, in accordance with the rules of the American Arbitration Association.

Each party shall bear its own costs and attorneys' fees in connection with arbitration, unless the arbitrator determines that one party's claims were frivolous or brought in bad faith, in which case the arbitrator may award costs and fees to the prevailing party.

Changes to Terms

We may update these Terms of Service from time to time. When we make changes, we will update the "Last updated" date at the top of this page. For material changes that significantly affect your rights or obligations, we will provide notice via email to the address associated with your account at least 30 days before the changes take effect.

Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated terms.

Contact

If you have questions about these Terms of Service, please contact us:

Metrovolo LLC
Houston, TX
info@metrovolo.com