How a 12-Provider Practice Cut Documentation Time by Half
Giving providers their time back with HIPAA-compliant AI documentation tools.
A multi-specialty practice in San Antonio with 12 providers across 3 locations. Specializing in internal medicine, cardiology, and endocrinology. Approximately 180 patient encounters per day.
The Challenge
Providers were spending 2+ hours per day on clinical documentation — entering notes, writing referral letters, completing prior authorization paperwork, and preparing compliance reports. Burnout was a growing concern, and the practice was losing providers to organizations with lighter administrative loads.
Consumer AI tools were not an option due to HIPAA requirements.
The Solution
Metrovolo deployed a HIPAA-compliant private AI environment with a signed BAA. Providers gained access to AI tools for note formatting, referral letter drafting, prior authorization preparation, and patient record summarization — all on infrastructure that meets HIPAA's technical safeguards requirements.
The Results
50% less time
Documentation time reduced by approximately 50% across all providers
3 min vs. 15 min
Referral letter and prior auth preparation reduced from 15 minutes to 3 minutes per case
Zero HIPAA incidents
All PHI remains within the practice's private infrastructure
60-day impact
Provider satisfaction scores improved measurably within 60 days
“Our doctors went into medicine to see patients, not to fill out paperwork. This gave them their time back.”
— Practice Administrator